Frustrated with the steep drop in empathy skills and the lack of solutions to help people reverse the decline, Ignite360 CEO Rob Volpe set out to understand what people need to do in the moment of engagement in order to reach empathy.
The result of his work is The 5 Steps to Empathy, which he brought to life in the “thoughtful, funny and informative” new book Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time.
Now, Rob brings the 5 Steps to audiences through live presentations and workshops.
Rob’s interactive events dispel the myths about empathy, clarifies what empathy is, how to achieve it and apply it using the 5 Steps to Empathy. The audience is engaged throughout with Q&A and reflective activities. At the heart of the presentation are the stories drawn from over a thousand consumer interviews in 15 years as well as his experience building empathetic connections between consumers and his clients at Ignite 360, including many of the world’s leading brands.
Events range from small group discussions to large conference events, in-person or virtual, lasting from 30 minutes to 90 minutes, or ask about longer, immersive Empathy Camp for bespoke training for your organization.
“To truly succeed and stand out from the crowd, you need empathy, Tell Me More About That guides the way.”
–Mark Achler, Entrepreneurship and Innovation Lecturer, Northwestern University Kellogg School of Management