With empathy, we can all learn and understand more than we ever imagined possible.
In Tell Me More About That, CEO, brand strategist and thought leader, Rob Volpe draws on his thousands of interviews with everyday people to illustrate the 5 Steps to Empathy™ — actions you can use to build a reflexive empathy muscle.
Rob recounts how his talks with strangers about brands and daily habits could blossom into understanding of family, relationships, hopes, and dreams. While he was invited into these homes as a market researcher, he left as an expert on empathy.Learn about the 5 Steps to Empathy
“With clarity, honesty, and deep insight, Rob Volpe shows how every interaction offers us the opportunity to build more connection and understanding—and ultimately a better world for us all.”
Rishad Tobaccowala, Author of Restoring the Soul of Business: Staying Human in the Age of Data
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Free Tell Me More About That
Rob has so many engaging stories from his life as a moderator and striving to understand the 5 Steps to Empathy that they didn't all fit into Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time.
This bonus chapter, “Force Majeure”, contains some of those stories related to Active Listening, which is Step 3 of the 5 Steps. Happy reading!Bonus Chapter
Free Discussion Guides for your book club or reading group
The lessons, told through stories, in Tell Me More Than That: Solving the Empathy Crisis One Conversation at a Time, makes for great conversation with any book club or reading group. These guides are available to help spark conversation.Personal Book Club